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Self-diagnosic

XP Metal Detectors have provided you with this self-diagnostic tool to help you precisely determine the malfunction of your detector. It will help to identify most of the problems generally encountered, it will allow you, through a series of questions, to carry out various verifications and in most cases offer a solution. However, in the event of a defective part, you can register a service request through our official interface.

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Diagnostic
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état des lieux
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Your request concern : Coils

Please select the type of failure encountered from the answers below :

Your request concern : Remote Control

Please select the type of failure encountered from the answers below :

Your request concern : Headphones

Please select the type of failure encountered from the answers below :

You request concern : Wired range

Please select the type of failure encountered from the answers below :

Your request concern : Coils

The type of failure encountered :  Your coil is not recognized ?

Several causes are possible. Please proceed to the following verification steps :

To check the load/charge on your coil, you can refer to pages 28 and 29 of your user manual.

DEUS User manual - Page 28-29

To rule out any compatibility problems, it is imperative that you ensure the software versions are identical between each element (coil, remote control, headphones). Versions prior to V5 are incompatible with each other.

For any pairing problem ("No coil" message displayed on the remote or flashing coil image showing discharged on the headset), please check the software versions for each element.

Remote control: The version is displayed on the screen during power up.
Coil: The LED lights up immediately when charging from version 4.0 to the current version.
On older versions 1.0 to 3.2: the LED lights up from 0 to 60 seconds upon loading.

If the software versions are different, you will need to update your DEUS .

In order to carry out any updates, the coil serial number must be correctly entered into the remote control (see page 20 of your DEUS user manual).

Note: HF and X35 coils are all V5 so do not require updating.

For full instructions on how to enter the serial number into your remote control, please refer to your DEUS user manual - page 20.

DEUS User manual - Page 20

For more information on possible operating problems and the solutions offered, you can refer to your DEUS's User manual - page 38.

DEUS User manual - Page 38

Your request concern : Coils

The type of failure encountered :  Is your coil giving false signals?

Several causes are possible. Please proceed to the following verification steps :

There are several possible causes. For more information please refer to your DEUS's user manual - page 38 .

DEUS User manual - Page 38

Your request concern : Remote Control

The type of failure encountered :  Your remote control does not turn on ?

Several causes are possible. Please proceed to the following verification steps :

Please contact your authorized XP dealer.
You can find the list of our resellers here.

For more information on possible operating problems and the solutions offered, you can refer to your DEUS's User manual - page 38.

DEUS User manual - Page 38

Your request concern : Remote Control

The type of failure encountered :  Your remote control has a display problem ?

Several causes are possible. Please proceed to the following verification steps :

Following an update, the remote control may need some adjustmets to technical parameters, in particular the screen contrast. For this, you can refer to page 21 of your DEUS user manual.

DEUS User manual - Page 21

If you are experiencing any display problem, please contact your authorized XP dealer.
You can find the list of our resellers here.

First you need to make sure that:

  • Your coil is charged (see p28-29 of your DEUS user manual)
  • Your coil and your remote control are operating the same software version
  • The correct coil serial number is entered into the remote control (see p20 of your DEUS user manual)

If problems persist please refer to the frequently encountered problems and the solutions proposed on page 38 of your DEUS user manual.

For more information on possible operating problems and the solutions offered, you can refer to your DEUS's User manual - page 38.

DEUS User manual - Page 38

Your request concern : Headphones

The type of failure encountered :  Your headphones are not charging?

Several causes are possible. Please proceed to the following verification steps :

  • The cable: perform a test with the USB1 cable
  • The charger: led on = ok - if necessary, try a new test with another charger (mobile phone charger type)

Your request concern : Headphones

The type of failure encountered :  Does your headphones only emit sound from one side?

Several causes are possible. Please proceed to the following verification steps :

You will need to replace the backphone. Please refer to page 27 of your DEUS user manual.

DEUS User manual - Page 27

Please contact your authorized XP dealer.
You can find the list of our resellers here.

Your request concern : Headphones

The type of failure encountered :  Is your headset flashing?

Several causes are possible. Please proceed to the following verification steps :

Please contact your authorized XP dealer.
You can find the list of our resellers here.

Update while leaving the headset on charge, or carry out a "reset": press the 3 buttons simultaneously.

Your request concern : Wired Range

The type of failure encountered :  Does your detector emit false signals ?

Several causes are possible. Please proceed to the following verification steps :

Please contact your authorized XP dealer.
You can find the list of our resellers here.

Your request concern : Wired Range

The type of failure encountered :  Your detector will not switch on or indicates a low battery

Several causes are possible. Please proceed to the following verification steps :

  • Make sure to respect the +- polarity of the batteries in the battery packs and also in the electronic box. The metal rivet (3) of the battery pack must be positioned on the right.. Remember RR... Rivet Right.
  • Remove the audio adapter or audio plug (if engaged).
  • Connect a wired headset to ensure startup to rule out a speaker problem. If it is defective, a replacement will be required. Please contact your dealer.

If the problem persists, please contact your authorized XP dealer.
You can find the list of our resellers here.

Did you find a solution using the above steps?

We are happy to hear that you have found a solution.
The XP team thanks you for your continued support.

We are sorry that you have not found a solution.
Please contact your reseller